Ordering from Outpost Wargame Services

General

We normally respond to e-mail requests within 2 working days of sending, but usually less(please don't forget the tme difference from some countries however!) unless we are on holiday. If you have not heard from us and there is no 'on holiday' message on the site, please send your mail again - they do sometimes go astray.

Orders are normally posted within 7 to 10 days of payment receipt (often less) and if your order was received by e-mail or you provided an email address on a snail mail order, you will be notified when it is sent. Although postal times vary considerably across the world, if you have not received your order within 7 days of notification(10 days USA, 14 days Australasia) - please contact us.

Payment

We are able to take payment using Sterling (GBP) cheque or major Credit Card(VISA, Mastercard etc. not AMEX) - minimum order 10 UKP (before postage). Please note that e-mail can be intercepted by third parties and is not a secure method of ordering, customers providing their credit card details by e-mail do so at their own risk. Due to a change in the way British banks operate in Europe, we are no longer allowed to accept Euro-cheques, other options can be made available to European customers without credit cards - please contact us via e-mail for further details. We are not able to offer a secure Credit Card facility at the moment, but hope to in the future if there is a demand.

NB - from early 2017 we will be moving to a PAYPAL ONLY payment approach, this is simply because 95 percent of our orders are paid for this way and maintaining the credit card facility is no longer cost effective due to increased charges

You may send cash, but this must be by registered post - we accept either Sterling or Euros (notes only). Please agree the amount with us before posting.

We can now also accept payment via Paypal - - minimum order 10 UKP, please click on the image below to make payment using this method. Please note that you should confirm your order cost (including postage) via e-mail BEFORE you make payment.

NB : You do NOT have to have a Paypal account to use the link to make payment. Paypal can simply be used to make a secure credit card payment once you have agreed the cost of the goods with us. All you do is select the 'I do not have a paypal account' button once the page loads and you can input your credit card details instead (using a secure, full 128 byte encription connection)

 

Please send your order by e-mail, fax or post to the following address :

Outpost Wargame Services

The Coach House

2 East Rossdhu Drive

Helensburgh

Argyll & Bute

United Kingdom

G84 7ST

Phone : +44(0)1436 673017(10am - 4pm G.M.T, not Sunday)

Fax : +44(0)1436 673017(10am - 4pm G.M.T, not Sunday)

e-mail : orders@outpostwargameservices.co.uk


Your order should contain the following information :

Name, Address and a contact telephone number for UK residents(and an e-mail address if you have one).

Your payment by providing either a Sterling Cheque made payable to Outpost Wargame Services or a Credit Card number, security code and Expiry Date

Your order : which should be laid out as follows (or similar) with as many rows as neccessary

Code
Description
Quantity
Price
Total
         
Total
     
Postage and Packing @ ?? % (see below for rates)  
Discount @ ?? % (see below)  
Grand Total  

click HERE for an example HTML form, click HERE to download an order form in Word format or HERE for a form in PDF format

NB : I have not had the chance to update the order forms yet, but when sending orders please include the SECURITY CODE for the credit card - last 3 digits of the number above the signiature strip as this is now required information for our credit card acquiring bank.

any of which you can simply print and complete while you roam the site then fax, post or (if using the Word form) send as an attachment to us.

You can have your order customised to your exact requirements (both pack size and contents) - click HERE for more details


Postage & Packing :

U.K. and B.F.P.O : Orders up to £25, please add 15% (minimum £1.00)

U.K. and B.F.P.O : Orders over £25, please add 10%

Europe : Please add 20% for orders under £30, 15% for orders over £30, NB the minimum postage is now £3.50

Rest of the World : Please add 30% to orders under £30, over £30 please add 20% + 4.50 for Airmail insurance (Airsure) - you can refuse this last option, but we can only claim up to £20 on your behalf if you do and the order goes missing.

All purchases ordered from the U.K. to the U.S.A. will be sent via Air Mail and mail order charges for customers paying via Sterling Cheque will be 50% for orders under 20 and 25% for orders over 20.

Customers paying by credit card or Paypal will be charged as close to the actual cost as possible (plus a nominal charge for packaging). NB : the minimum order by either of these methods is 10 UKP before postage (otherwise the charges outweigh the production of the order!)

Special : Customers ordering Veni Vidi Vici transfer only - maximum postage is 1.00 GBP.


Discounts : NB - Society discounts do NOT apply to already discounted Army packs or products from other manufacturers

Orders over £100 = 10%

S.O.T.C.W. : 10% of order (other discounts do not apply)

Soc. of Ancients : 10% of order (other discounts do not apply)

please include your membership number of the above societies with the order (we do check!)


Stockists

USA (books only) : 'On Military Matters' web site

USA (28mm figures) : Badger Games - at most of the larger USA conventions

UK (books only) : Caliver Books web site

Trade Enquiries are Welcome - contact us to discuss details Here

 

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